Harvey Norman Suntec City

Undesirable customer service. We wanted to buy an oven so we went to this store to have a look. We saw a promotion and asked to see the display set. There was none. But they have many stock in sales. We saw a display set and asked for new stock. No stock available and unable to tell when new stock arrives. When we gave feedback to the sales person that they should only display stock that are available to save everyone time. But sales person rebutted us saying she just joined the department 1 week ago. Not her issue.

22 Dec 2023, at about 4pm, my first visit to this outlet and oh my.. I was wondering WHY the owner even bothered to open an outlet here at Suntec (Tower 3/4), perhaps the rental at Suntec is free!! the environment is rather quiet with more staffs than customers, however they were busy with their own chatting or on their hp. At the AC corner, this elderly man who was so engrossed with his hp, when I asked him abt AC, he don't even know his products well and were truly unhelpful!! Then at the washing machine corner, this young man, also don't know his products well. First he told me.. the item, I needed had discontinued but later he told me again, they still have stocks when I refused to purchase the display set. OMG what is wrong with this outlet?? At the hobs and hoods corner, the staff were too busy with their own tasks to attend to me 🤦🏽‍♀️ At the TV corner, the kind man did asked if I needed help (I think, he is the only one that is normal in the whole shop). I am moving into a new place and I am looking for many stuffs for the new place, but I definitely not coming back here again!

While on the hunt for a fridge, washer, and heat pump dryer, we had the pleasure of meeting Dennis. His attentive approach and wealth of technical and product knowledge made our experience exceptional. Taking advantage of the 11.11 sale, we not only received fantastic recommendations but also scored an even better deal. Seeking an OLED TV, Dennis pointed us to Kelvin in the TV department, who, much like Dennis, was attentive to our needs and budget. Kelvin's in-depth technical understanding and unbiased guidance led us to the best TV deal. Additionally, a sales lady recommended by Dennis helped us find the perfect Dyson products—vacuum, air purifier, and hair dryer—at unbeatable prices. Our purchases have left us thoroughly satisfied!

It’s a basic store with the usual appliances. The variety is just ok. Not to deep. I’m giving 2 stars because of service. I entered the store and was looking to buy a food steamer. No one was interested in serving me. Some even didn’t want to make eye contact. I don’t look scary, trust me :). So I walked around still no one. So i decided to just study the ones on display and read the boxes. Then I picked up a new one and walked towards he counter. As I reached the cashier, All of a sudden, some sales staff appeared. I can’t help but think that he just wanted to claim the sale for his incentive. By the way, if you look at the photos (I can’t upload video) there are hardly any customers. There were more staff. And it was mid day so they can’t all be tired. Disappointed.

They forgot to deliver my tv on the first day. Even after me calling them the delivery date On then second time when they were to setup the tv. The tv plug could not go through the console gap. Tv could was still setup with the plug rubbing exposed. The person said they have reached out to the authorised dealer to cut and reconnect the plug. But no reply thereafter. And I have sent 2 mails to customer service on why did the decliners was missed out. No reply.